CUSTOM ORDER POLICY

  • If you want to make a custom order or have any questions please contact us at eqsalon@eqsalon.com or call 312-536-9565
  • Prices may vary depending on chosen upholstery and full payment is required for custom orders. 
  • Once custom order has been submitted a cancellation request whilst an order is in production would result in only 50% of the amount paid being refundable. 
  • The custom order lead time is an all encompassing 12 - 20 weeks.
  • Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
  • Custom orders are not able to be returned or refunded based on buyer’s remorse.
  • To check order status please call 312-536-9565.